Terms and Conditions

Last Updated: February 22nd, 2025

Welcome to Prime Cross Warehousing (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.ecostretch.ca (the “Site”) and any related services provided by us. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

1. Acceptance of Terms

By accessing, browsing, or using the Site, you confirm that you accept these Terms and our Privacy Policy, and that you agree to abide by them. If you disagree with any part of these Terms, you must discontinue use immediately.

2. Modifications to Terms

We reserve the right to change, modify, or update these Terms at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of the Site after changes have been posted constitutes your acceptance of the revised Terms.

3. Use of the Site

Eligibility

You must be at least 18 years old or have reached the age of majority in your jurisdiction to use this Site.

License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes, subject to these Terms.

User Responsibilities

Accuracy: You agree to provide accurate and complete information when using our Site.
Lawful Use: You will use the Site only for lawful purposes and in compliance with all applicable laws and regulations.
Account Security: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Intellectual Property

All content on the Site—including text, graphics, logos, images, and software—is the property of Prime Cross Warehousing or its licensors and is protected by intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written permission.

5. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third parties. You acknowledge and agree that we shall not be liable for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.

6. Disclaimers and Limitation of Liability

Disclaimer of Warranties

The Site is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of the Site, or the information, content, materials, or products included on the Site.

Limitation of Liability

To the fullest extent permitted by law, Prime Cross Warehousing shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site. This includes, without limitation, any errors or omissions in the content, any loss or damage of any kind incurred as a result of the use of the Site, or any other matter relating to the Site.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Ontario Canada without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved exclusively in the courts located in Ontario Canada, and you consent to the jurisdiction and venue of such courts.

8. Indemnification

You agree to indemnify, defend, and hold harmless Prime Cross Warehousing, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

9. Termination

We reserve the right to terminate or suspend your access to all or part of the Site for any reason, including, without limitation, if you breach these Terms. Upon termination, all rights granted to you under these Terms will immediately cease.

10. Contact Information

If you have any questions about these Terms, please contact us at:
Email: office@ecostretch.ca

Return and Refund Policy

Last Updated: February 22nd, 2025

Thank you for choosing our custom printed stretch film. Please read this policy carefully as it outlines the terms regarding returns and refunds.

Final Sale Notice

Due to the personalized nature of our custom printed products, all sales are final. Once an order is placed and production has begun, we cannot accept returns or issue refunds.

Order Accuracy and Quality Assurance

Personalization: Each product is custom printed according to your specific requirements. We encourage you to review your order details thoroughly before finalizing your purchase.
Quality Commitment: We take great care to ensure that every product meets our high-quality standards and your custom specifications.

Exceptions

We understand that errors can occasionally occur. In the event of a mistake on our part, please contact us within 7 days of receiving your order. To qualify for a review:

Provide clear photographic evidence of the error or defect.
Contact our customer service team at office@ecostretch.ca or by phone at +1 416 770 7944.

If a verified error is confirmed, we may offer a replacement or, in exceptional cases, a refund at our sole discretion.

Contact Information

For any questions or concerns regarding your order, please reach out to our customer service team:

Email: office@ecostretch.ca
Phone: +1 416 770 7944

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.